Privacy Policy

1. Introduction

Zusashi Maintenance ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our commercial cleaning services.

This policy complies with:

• PIPEDA (Personal Information Protection and Electronic Documents Act) - Canadian federal privacy law
• GDPR (General Data Protection Regulation) - For visitors from the European Union
• Ontario privacy legislation and best practices

2. Information We Collect

2.1 Information You Provide to Us

When you contact us or request a quote, we may collect:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, industry type, facility size, cleaning requirements
• Service Preferences: Desired services, scheduling preferences, special requirements
• Communication Records: Emails, phone call notes, quote requests, service inquiries

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Usage Data: Pages viewed, time spent on site, links clicked, navigation patterns
• Device Information: Browser type, operating system, IP address, device identifiers
• Location Data: General geographic location (city/region) based on IP address
• Referral Data: Website you came from, search terms used to find us

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Responding to quote requests and service inquiries
• Scheduling cleaning services and managing appointments
• Communicating about your service needs and preferences
• Providing customer support and addressing concerns

3.2 Business Operations

• Processing payments and managing billing
• Conducting background checks on cleaning staff (with consent)
• Maintaining service quality and training standards
• Managing contracts and service agreements

3.3 Website Improvement

• Analyzing website traffic and user behavior through Google Analytics
• Improving website functionality and user experience
• Understanding which services are most popular
• Optimizing our content and service offerings

3.4 Marketing Communications (With Consent)

• Sending service updates and promotional offers
• Sharing cleaning tips and industry news
• Requesting feedback and reviews

Note: You can opt out of marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

4.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality, security, and session management (cannot be disabled).
• Analytics Cookies (Optional): Google Analytics cookies that help us understand website usage. These are disabled by default and only set after you click "Accept" in our cookie banner.

4.3 Managing Cookies

You can control cookie preferences through:

• Our cookie consent banner, which offers "Accept" and "Reject" choices for optional analytics cookies. Until you make a choice, optional cookies are not set.
• Your browser settings (block all cookies, or delete existing cookies).
• To change a prior choice, clear your browser's site data for this domain and the banner will reappear.
• Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.

Note: We use Google Consent Mode v2. Analytics and advertising storage default to denied; they are only enabled if you explicitly accept. Disabling cookies entirely may limit website functionality.

5. How We Share Your Information

We do NOT sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

5.1 Service Providers

• Google Analytics: Website analytics and performance tracking
• Email Service Providers: For sending communications (e.g., quote confirmations, service updates)
• Payment Processors: Secure payment processing (if applicable)

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our legal rights and safety.

5.3 Business Transfers

If Zusashi Maintenance is acquired or merged with another company, your information may be transferred to the new owners.

5.4 Cross-Border Data Transfers

Some of the service providers listed in section 5.1 — including Google Analytics and our website hosting provider — process data on servers located outside Canada, primarily in the United States. By using our website or submitting an inquiry, you understand that your information may be transferred to, stored in, and processed in jurisdictions whose privacy laws differ from Canada's. We require all such providers to maintain safeguards substantially similar to PIPEDA standards, and we limit the data shared with them to what is necessary for the stated purpose.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• Secure SSL/TLS encryption for data transmission
• Restricted access to personal data (staff on need-to-know basis)
• Regular security audits and updates
• Background checks for all cleaning staff
• Secure storage of physical and digital records

Note: While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active Clients: Duration of service relationship + 7 years (tax/legal requirements)
• Quote Requests: 2 years from last contact (unless you request deletion)
• Analytics Data: 26 months (Google Analytics default retention period)
• Marketing Communications: Until you unsubscribe or request deletion

8. Your Privacy Rights

Under PIPEDA and GDPR (if applicable), you have the following rights:

8.1 Access Your Data

You can request a copy of the personal information we hold about you.

8.2 Correct Your Data

You can request that we update or correct inaccurate information.

8.3 Delete Your Data

You can request that we delete your personal information (subject to legal retention requirements).

8.4 Withdraw Consent

You can withdraw consent for marketing communications or data processing at any time.

8.5 Data Portability (GDPR)

EU residents can request their data in a machine-readable format.

8.6 Lodge a Complaint

You can file a complaint with:

• Canada: Office of the Privacy Commissioner of Canada (www.priv.gc.ca)
• EU: Your local data protection authority

To exercise your rights, contact us at: privacy@zusashimaintenance.com or call (647) 886-3599

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Updating the "Last Updated" date at the top of this page
• Posting a notice on our website
• Sending an email to active clients (for material changes)

Your continued use of our services after changes indicates acceptance of the updated policy.