Frequently Asked Questions

No. At Zusashi Maintenance, we believe our work quality should be the reason you stay, not a binding legal document. We offer month-to-month commercial cleaning agreements with no lock-in period. This allows you the flexibility to scale services up or down as your business needs change.

Unlike many national franchises that lock you into 1-3 year contracts with strict cancellation penalties, we earn your business every single month. If you are ever unsatisfied, we simply ask for a standard 30-day notice, though our client retention rate suggests you won't need it.

Absolutely. Security is the number one concern for our clients in Markham and the GTA. Every single member of the Zusashi Maintenance team undergoes a rigorous vulnerable sector background check before they are ever allowed on a client site.

Furthermore, we carry comprehensive insurance to fully protect your business:

• $5 Million Commercial General Liability Insurance: Protects your property against damage.
• WSIB Coverage (Workplace Safety and Insurance Board): Ensures you are not liable if a cleaner is injured on your premises.
• Bonding: Protects against theft or dishonesty.

We are happy to provide a Certificate of Insurance (COI) to your property management team upon request.

Reliability is our core promise. We operate with a Redundant Team System. This means we do not rely on a single cleaner for your facility. We train a primary team and a backup "floater" team on your specific site protocols (alarm codes, garbage locations, priority areas).

If your regular cleaner is ill or has an emergency, a uniformed Zusashi supervisor or backup cleaner is deployed immediately. You will never experience a "no-show" or come into a dirty office because someone called in sick. We manage the staffing logistics so you don't have to.

We pride ourselves on rapid deployment. For most office and retail clients in the GTA, we can begin services within 48 to 72 hours of a site walkthrough and agreement.

For emergency cleaning services (such as post-flood cleanup or immediate sanitation needs), we can often dispatch a crew within 4 hours. Our onboarding process is streamlined:

1. Site Walkthrough (15-20 mins): We assess your square footage and specific needs.
2. Proposal & Scope: We send you a digital quote and custom checklist.
3. Key Exchange & Setup: We set up the logbook and security codes.
4. Start Date: We begin the initial deep clean.

Yes, Zusashi Maintenance is a full-service provider. We bring all necessary commercial-grade equipment, including:

• HEPA-Filter Vacuums: To improve indoor air quality by trapping dust and allergens.
• Microfiber Cloths & Mops: Color-coded to prevent cross-contamination.
• Eco-Friendly Chemicals: Green Seal certified cleaning solutions that are safe for your staff and the environment.
• Floor Machines: Auto-scrubbers, burnishers, and carpet extractors.

We can also manage your inventory of consumables (toilet paper, hand soap, paper towels, garbage bags). We monitor stock levels and replenish them automatically, adding the cost to your monthly invoice so you never run out.

Our standard Office Cleaning Scope of Work is designed to maintain a pristine professional environment. While every contract is customized, a typical nightly visit includes:

• Trash & Recycling: Emptying all bins and replacing liners.
• Floors: Vacuuming all carpets (wall-to-wall and mats) and mopping hard floors with a neutral cleaner.
• Dusting: Wiping clear surfaces, desks, window sills, and filing cabinets.
• Sanitization: Disinfecting high-touch points like door handles, light switches, and elevator buttons.
• Kitchen/Breakroom: Wiping counters, cleaning the sink, wiping appliance exteriors, and arranging chairs.
• Washrooms: Scrubbing and disinfecting toilets/urinals, polishing mirrors/chrome, and refilling supplies.

Yes. For large corporate offices, shopping malls, and multi-tenant buildings in Markham and Vaughan, nightly cleaning is often not enough. We provide Day Porter and Matron Services to maintain the facility during business hours.

A Day Porter's responsibilities include:

• Monitoring and cleaning washrooms hourly.
• Cleaning up spills and safety hazards immediately.
• Keeping the lobby and entrance areas pristine for visitors.
• Emptying exterior trash bins and picking up litter in the parking lot.
• Setting up meeting rooms for events.

Our Day Porters are uniformed, English-speaking, and trained in customer service, as they often interact with your tenants and guests.

Yes, we specialize in Medical Office Cleaning. Healthcare facilities require a much higher standard of disinfection to prevent the spread of infection. Our staff undergoes specific training in:

• Cross-Contamination Prevention: Strictly enforcing color-coded cloth systems (e.g., Red cloths for toilets are never used on sinks or desks).
• Bloodborne Pathogen Awareness: Safe handling of sharps containers and biomedical waste zones.
• Hospital-Grade Disinfectants: Using chemicals approved by Health Canada for killing viruses and bacteria.
• Terminal Cleaning: Deep cleaning of exam rooms and surgical suites.

We currently service dental clinics, physiotherapy centers, and walk-in clinics across Richmond Hill and the GTA.

Absolutely. Cleaning sensitive electronics requires specific protocols. We use anti-static microfiber cloths and specialized electronic-safe cleaning solutions. We never spray chemicals directly onto keyboards or screens.

For server rooms and data centers, we offer specialized Data Center Cleaning including sub-floor cleaning and HEPA vacuuming of racks to prevent dust from overheating your equipment. Our staff are trained not to touch or unplug any cables.

Yes. Industrial Cleaning is one of our core competencies. We service logistics centers and manufacturing plants in Vaughan, Brampton, and Mississauga. We understand the unique safety challenges of working around forklifts, conveyor belts, and active loading docks.

Our industrial crews wear full PPE (steel-toed boots, high-vis vests, hard hats) and are trained in identifying designated walkways and safety zones. We schedule our cleaning (power sweeping, scrubbing) during shift changes or low-traffic periods to minimize disruption to your supply chain.

High-Reach Dusting involves cleaning areas above 10 feet, such as rafters, beams, HVAC ducts, pipes, and industrial lighting fixtures. In a warehouse, dust accumulates on these high surfaces over time.

It is critical to remove this dust because:

• Fire Hazard: Accumulated dust (especially combustible dust) can ignite.
• Product Contamination: Vibrations can cause dust clumps to fall onto your inventory or production line below.
• HVAC Efficiency: Clogged intakes reduce air quality and increase energy costs.

We use scissor lifts, boom lifts, and extension poles with HEPA vacuums to clean these areas safely and effectively.

Yes. We provide Audit-Ready Cleaning Services for food processing plants and pharmaceutical warehouses. We are familiar with the strict sanitation requirements of SQF (Safe Quality Food), BRC, and HACCP audits.

Our deep cleaning focuses on:

• Removing organic residue and allergens.
• Cleaning drains and gullies to prevent Listeria.
• Perimeter cleaning to assist with pest control.
• Detailed documentation and cleaning logs for your auditors.

The frequency of Strip and Wax depends on your foot traffic. For most commercial offices, we recommend a full strip and wax once per year, with a "Scrub and Recoat" every 6 months.

For high-traffic retail stores, schools, or medical clinics, you may need quarterly maintenance. Regular spray buffing or burnishing (high-speed polishing) should be done monthly to harden the wax and maintain the "wet look" shine. Neglecting VCT floors allows dirt to grind into the tile, causing permanent yellowing and damage that cannot be fixed without replacement.

Yes. In Ontario, winter salt (Calcium Chloride) is the #1 enemy of commercial carpets. It leaves white, crusty stains and creates an alkaline environment that can damage carpet dyes.

Standard vacuuming does not remove salt. We use a specialized Acidic Neutralizing Rinse during our Hot Water Extraction process. This dissolves the salt crystals and restores the pH balance of the carpet fibers. We recommend a deep steam clean every Spring to remove the winter's accumulation of salt and grit.

Hot Water Extraction (Steam Cleaning) is a restorative process. It injects hot water and cleaning solution deep into the carpet pile and extracts it. It is the most thorough method but requires 4-6 hours to dry. It is best for annual deep cleans or heavily soiled carpets.

Encapsulation is a low-moisture maintenance method. A polymer solution is brushed into the carpet, which crystallizes around dirt particles. These crystals are then vacuumed up. It dries in 30-60 minutes. This is ideal for interim maintenance in 24/7 facilities like hotels or call centers where you cannot close off areas for long periods.

Our Post-Construction Cleaning is designed to take a site from "construction complete" to "move-in ready." It typically involves a 3-stage process:

1. Rough Clean: Removal of large debris, stickers, and sweeping.
2. Deep Clean: HEPA vacuuming of all surfaces (including walls and ceilings) to remove fine silica dust, cleaning inside cabinets, and scraping paint splatter from windows.
3. Touch-Up Clean: A final pass 24-48 hours later to catch any dust that has settled before the final PDI (Pre-Delivery Inspection).

Dry Ice Blasting is an advanced industrial cleaning method. It uses solid CO2 pellets accelerated at supersonic speeds to clean surfaces. Upon impact, the pellets sublimate (turn into gas), lifting the contaminant off.

The main benefits are:

• No Secondary Waste: Unlike sandblasting or water blasting, there is no grit or water to clean up afterwards.
• Non-Abrasive: It won't scratch or pit metal surfaces.
• Non-Conductive: It can be used to clean live electrical motors and panels safely.
• Food Safe: It effectively removes carbon buildup and grease from food processing machinery without chemicals.

Yes. Graffiti should be removed as soon as possible (within 24-48 hours) to prevent "ghosting" (where the pigment soaks into the stone) and to deter copycats. We use Hot Water Pressure Washing combined with biodegradable graffiti removal solvents to lift paint from brick, concrete, stone, and glass without damaging the underlying surface.

Yes, we offer comprehensive Parking Garage Cleaning and pressure washing services. This is usually done in the Spring to remove the heavy accumulation of winter salt and sand. If left untreated, chlorides from the salt can penetrate the concrete and corrode the rebar, leading to structural damage.

Our process involves:

1. Power sweeping to remove loose debris.
2. Degreasing oil stains.
3. High-pressure power washing to flush salt into drains.
4. Cleaning pipes, lighting fixtures, and signs.