Bank and credit union branch cleaning — lobby, teller line, advisory offices, washrooms and the 24-hour ATM vestibule — by bonded, vulnerable-sector screened crews working to a written access protocol.
Book a walkthroughThe cleaning in a bank branch is the easy part. The access is the whole contract. A branch is a small building — two to five thousand square feet, a lobby, a teller line, three or four offices, a staff room and a washroom. Any competent crew can clean it. What a branch is actually buying is a company it can let into a building containing cash, an ATM and customer records, after hours, mostly unsupervised, night after night. Every question that matters is about who holds the key, who has been screened, where they may go, and what they are never permitted to touch.
Our crews never handle cash, never enter a vault or cash room, never open or service an ATM, and never touch a document or a locked shred console. General waste and recycling only. If a bin near a workstation is ambiguous, the standing instruction is to leave it and report it.
That is not a disclaimer at the bottom of a contract. It is the shape of the service, and it is written into the crew briefing for every branch we clean.
The same screened crew each week, named, or whoever the agency dispatched? Rotating faces make a vendor-risk file impossible to keep honest. Ours are consistent, bonded and vulnerable-sector screened.
Key-holding, alarm codes, escorted entry or a mix — agreed in writing per branch, not assumed. Changes go through your contact, not through whoever is on shift.
An agreed call order and a written incident note the same night. A crew that trips an alarm and says nothing is worse than one that trips it and tells you immediately.
Bonding is the specific protection a financial institution asks about, and it is different from liability insurance. We carry both — a real bond, and $5M liability, with certificates on request.
Yes, the actual document, honestly, including the questions where the answer is no. A brochure returned in place of a completed security questionnaire is its own answer.
Cash, vault and cash rooms, ATM interiors, confidential paper and shred consoles. The log records the areas cleaned — and by omission, the areas the crew never entered.
It is the only part of the branch that is open when nobody is in it, and it is the first thing every customer sees whether the branch is trading or not. Overnight it collects receipts, flyers, coffee cups, litter and — for five months of the year — tracked-in slush and road salt that dulls the floor and streaks the glass.
So it gets an early-morning pass of its own, before opening, rather than being folded into the overnight branch clean: floors and entry matting, glass inside and out, the machine’s exterior touch surfaces, waste, and in winter a wet-floor and salt routine. Where someone has sheltered in the vestibule overnight, our crews clean the space and report it to the branch. They do not move anyone on. That is not a cleaner’s job, it is not safe to ask of one, and a contractor who offers it is offering something they should not.
Some work has to happen in hours — a washroom check, the ATM lobby at midday, entrance glass after rain. The rule for a public-facing branch is simple and absolute: cords, cones, carts and wet floors never block the accessible route, the counter approach or a doorway. A branch is a service open to the public, and keeping that path clear is not a courtesy. Where in-hours coverage is wanted, it is staffed properly rather than squeezed into a night visit — see day porter services.
| Area | Typical frequency | Notes |
|---|---|---|
| ATM vestibule / 24-hour lobby | Daily, early morning | Separate pass; winter salt routine |
| Public lobby & queue area | Daily | Floors, glass, seating, high-touch points |
| Teller line — customer side | Daily | Counter fronts and customer-side surfaces only |
| Advisory & meeting offices | Daily | No paper moved, ever |
| Washrooms | Daily, logged | Bill 190 record kept |
| Staff room & kitchenette | Daily | |
| Entrance glass & exterior approach | Daily to weekly | Tighter through salt season |
| Floor maintenance | Quarterly to semi-annual | Scheduled outside trading hours |
| High-level dust, vents, light diffusers | Quarterly | |
| Vault, cash room, cash-handling area | — | Out of scope. Branch staff, or escorted on your written terms. |
| ATM interior | — | Out of scope. Your servicer. |
| Confidential waste / shred consoles | — | Out of scope. Your bonded shredding vendor. |
A bank is supervised federally by the Office of the Superintendent of Financial Institutions; a credit union answers to its provincial regulator. Both supervise the institution — neither inspects its cleaning contractor, and there is no such thing as "OSFI-compliant cleaning." Any vendor selling you that badge is selling something that does not exist.
What actually governs this contract is your own vendor-risk and physical-security policy, and the right response to it is to answer the document honestly rather than to market at it. The one written cleaning record that genuinely applies is the washroom one: any Ontario employer with a washroom is expected to keep cleaning records under the OHSA amendments introduced by Bill 190. Our free Bill 190 washroom log is built to that wording, and every visit ends with a signed log of what was cleaned, with which products and by whom — which also shows, by omission, the areas the crew never entered.
A branch record with an in / out of scope column, so the sheet evidences that nobody entered the vault, the cash room or the ATM interior.
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Online | Cleaning Specialist
