Service agreement terms & conditions
These Terms of Service are offered by Zusashi Canada Inc., operating as Zusashi Maintenance Company ("Zusashi Maintenance," "we," "us," "our"), 7030 Woodbine Ave, Suite 500, Markham ON L3R 6G2. Our business hours are 8 AM to 8 PM, Monday through Sunday.
By engaging Zusashi Maintenance for commercial cleaning services, you ("Client," "you," "your") agree to be bound by these Terms of Service. Please read them carefully before requesting or accepting our services.
These terms constitute a legally binding agreement between you and Zusashi Maintenance. If you do not agree to these terms, do not use our services.
Zusashi Maintenance provides professional commercial cleaning services including, but not limited to:
Post-construction cleaning does not include debris hauling or removal.
All services are customized based on your specific needs as outlined in your quote or service agreement. Any additional services not included in the original agreement will be quoted separately.
We provide services throughout the Greater Toronto Area (GTA) including Markham, Vaughan, Richmond Hill, Mississauga, Brampton, Toronto, and surrounding areas.
Regular service is scheduled between 8 AM and 8 PM, Monday through Sunday. Any visit that falls on an Ontario statutory holiday is rescheduled to the nearest available day. Where agreed with the Client in advance, we may work through the holiday instead.
All work is scheduled in advance. We do not provide emergency or on-call service.
All quotes are valid for 30 days from the date of issue unless otherwise specified. Quotes are based on the information provided at the time of request and may be adjusted if facility conditions differ significantly.
Our pricing is based on:
Prices may be adjusted with 30 days' written notice to reflect:
Annual contracts: Clients on an annual (12-month) contract have their price locked for 12 months from the contract start date. The adjustments above do not apply to them during that period, except where the Client changes the scope or frequency of service under Section 5.3.
We accept payment via:
Invoices not paid within 30 days are subject to:
We offer flexible service agreements:
Startup Period: New accounts begin with a 90-day startup period. At our discretion, we may waive the startup period and offer a 30-day risk-free trial instead.
Changes to service scope, frequency, or scheduling require written confirmation and may result in pricing adjustments.
During the term of service and for 24 months after it ends, the Client will not directly or indirectly hire, engage or solicit any Zusashi Maintenance employee or subcontractor who has worked at the Client's premises. This includes hiring them through a staffing agency, another cleaning contractor, or as an independent contractor. If the Client does so, the Client agrees to pay Zusashi Maintenance a placement fee of $2,500 per person, which reflects our cost of recruiting, training and replacing that person.
Client must provide:
Client must provide access to:
Client must notify us immediately of:
Our staff may refuse to perform service, or stop work and leave the premises immediately, if they encounter undeclared biohazards, illegal materials, or conditions they reasonably believe are unsafe. Doing so is not a breach of these Terms and carries no penalty, and the visit may still be charged. Service resumes once the Client has corrected the condition and confirmed it in writing.
Zusashi Maintenance carries:
We are responsible for damages caused by our negligence during service delivery. However, we are NOT liable for:
Any damage claims must be reported within 24 hours of discovery. Claims will be investigated and resolved in accordance with our insurance policy limits.
The Client agrees to indemnify, defend, and hold harmless Zusashi Maintenance, its owners, employees, and agents, from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected to: (a) any breach of these Terms by the Client; (b) the Client's negligence or willful misconduct; or (c) any pre-existing hazardous conditions, structural defects, or biohazards at the facility not directly caused by Zusashi Maintenance.
If something is missed, the Client must tell us within 24 hours of the visit, and we will come back and re-clean it at no charge.
We maintain quality through:
We may photograph the premises for quality assurance and to report completed work to the Client. Any photograph we use publicly, such as on our website or social media, will not show people, client names, logos, documents or confidential information. We never publish photographs taken at healthcare or childcare clients.
All Zusashi Maintenance staff go through reference and identity verification before they are assigned to a client site.
Our staff is trained to maintain strict confidentiality regarding:
We implement protocols to protect confidential documents, including:
Client may terminate services with appropriate notice (see Section 5.2 Cancellation Policy).
We reserve the right to terminate services immediately if:
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including:
Services and payments will be suspended during force majeure events and resume when conditions allow.
These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law principles. The parties irrevocably attorn and submit to the exclusive jurisdiction of the courts located in the Province of Ontario for the resolution of any disputes arising out of or related to these Terms of Service.
We may update these Terms of Service from time to time. Clients will be notified of material changes via:
Continued use of services after changes indicates acceptance of updated terms.
If you have questions about these Terms of Service, we're here to help.
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