Terms of Service

1. Agreement to Terms

By engaging Zusashi Maintenance ("we," "us," "our") for commercial cleaning services, you ("Client," "you," "your") agree to be bound by these Terms of Service. Please read them carefully before requesting or accepting our services.

These terms constitute a legally binding agreement between you and Zusashi Maintenance. If you do not agree to these terms, do not use our services.

2. Services Provided

2.1 Scope of Services

Zusashi Maintenance provides professional commercial cleaning services including, but not limited to:

• Office cleaning and commercial cleaning services
• Warehouse and industrial facility cleaning
• Medical and dental office cleaning
• Commercial carpet cleaning and floor maintenance
• Post-construction cleaning
• Pressure washing and exterior cleaning
• Day porter services
• Specialized cleaning services as quoted

2.2 Service Customization

All services are customized based on your specific needs as outlined in your quote or service agreement. Any additional services not included in the original agreement will be quoted separately.

2.3 Service Areas

We provide services throughout the Greater Toronto Area (GTA) including Markham, Vaughan, Richmond Hill, Mississauga, Brampton, Toronto, and surrounding areas.

3. Quotes and Pricing

3.1 Quote Validity

All quotes are valid for 30 days from the date of issue unless otherwise specified. Quotes are based on the information provided at the time of request and may be adjusted if facility conditions differ significantly.

3.2 Pricing

Our pricing is based on:

• Square footage and layout of your facility
• Type and frequency of cleaning required
• Special requirements (e.g., medical-grade disinfection, after-hours access)
• Equipment and supplies needed

3.3 Price Adjustments

Prices may be adjusted with 30 days' written notice to reflect:

• Changes in service scope or frequency
• Increased facility size or complexity
• Changes in labor costs or supply prices
• Annual rate adjustments (maximum 5% per year)

4. Payment Terms

4.1 Payment Schedule

• Recurring Services: Monthly invoicing on the 1st of each month
• One-Time Services: Payment due within 30 days of service completion
• Large Projects: 50% deposit required, balance due upon completion

4.2 Payment Methods

We accept payment via:

• Cheque (payable to Zusashi Maintenance)
• Electronic transfer (EMT)
• Credit card (Visa, Mastercard, American Express)
• Pre-authorized debit (for recurring services)

4.3 Late Payments

Invoices not paid within 30 days are subject to:

• 1.5% monthly interest on outstanding balances
• Suspension of services until account is current
• Collection agency referral (Client responsible for all collection costs)

5. Service Agreements

5.1 Contract Terms

We offer flexible service agreements:

• Month-to-Month: No long-term commitment, cancel anytime with 30 days' notice
• 6-Month Agreements: Discounted rates for 6-month commitment
• 12-Month Agreements: Best pricing for annual contracts

5.2 Cancellation Policy

• Month-to-Month: 30 days' written notice required
• Contracted Terms: Early termination fee equal to 2 months' service (if terminated before contract end)
• One-Time Services: 48 hours' notice for cancellations (full charge if less than 48 hours)

5.3 Service Modifications

Changes to service scope, frequency, or scheduling require written confirmation and may result in pricing adjustments.

6. Client Responsibilities

6.1 Facility Access

Client must provide:

• Safe and unobstructed access to all areas requiring cleaning
• Keys, access codes, or security badges as needed
• Adequate notice of schedule changes or facility closures
• Contact person for emergencies or service issues

6.2 Utilities and Equipment

Client must provide access to:

• Water, electricity, and drainage
• Adequate lighting in all service areas
• Secure storage for cleaning equipment and supplies (if requested)

6.3 Hazardous Conditions

Client must notify us immediately of:

• Hazardous materials or biohazards
• Structural damage or unsafe conditions
• Pest infestations
• Any conditions that may affect worker safety

7. Liability and Insurance

7.1 Our Insurance Coverage

Zusashi Maintenance carries:

• $5 million general liability insurance
• WSIB (Workplace Safety and Insurance Board) coverage for all employees
• Bonding coverage for staff security

7.2 Liability Limitations

We are responsible for damages caused by our negligence during service delivery. However, we are NOT liable for:

• Pre-existing damage or wear not caused by our services
• Damage to items left on floors or surfaces that should have been cleared
• Loss or damage to valuables left unsecured
• Damage caused by defective client-provided equipment
• Consequential or indirect damages (e.g., business interruption, lost profits)

7.3 Claims Process

Any damage claims must be reported within 24 hours of discovery. Claims will be investigated and resolved in accordance with our insurance policy limits.

8. Quality Assurance

8.1 Satisfaction Guarantee

If you're not satisfied with our service quality, contact us within 24 hours and we will:

• Re-clean the affected areas at no additional charge
• Investigate the issue and implement corrective measures
• Provide a credit for unsatisfactory service (if issue not resolved)

8.2 Supervision and Quality Control

We maintain quality through:

• Regular supervisory site visits
• Detailed cleaning checklists
• Ongoing staff training and certification
• Customer feedback surveys

9. Confidentiality and Security

9.1 Background Checks

All Zusashi Maintenance staff undergo:

• Vulnerable sector background checks
• Reference verification
• Identity verification

9.2 Confidentiality

Our staff is trained to maintain strict confidentiality regarding:

• Sensitive business information observed on-site
• Client documents and materials
• Security codes and access procedures
• Proprietary information

9.3 Document Security

We implement protocols to protect confidential documents, including:

• No document handling or moving without authorization
• Secure disposal of waste materials
• Restricted access to sensitive areas (as directed)

10. Termination

10.1 Termination by Client

Client may terminate services with appropriate notice (see Section 5.2 Cancellation Policy).

10.2 Termination by Zusashi Maintenance

We reserve the right to terminate services immediately if:

• Client fails to pay invoices within 60 days
• Unsafe or hazardous working conditions exist
• Client breaches these Terms of Service
• Abusive behavior toward our staff

11. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including:

• Natural disasters (fire, flood, earthquake)
• Pandemic or public health emergency
• Government orders or regulations
• Labor strikes or disputes
• Utility failures or infrastructure damage

Services and payments will be suspended during force majeure events and resume when conditions allow.

12. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes will be resolved in the courts of Ontario.

13. Changes to Terms

We may update these Terms of Service from time to time. Clients will be notified of material changes via:

• Email notification (30 days before changes take effect)
• Updated "Last Updated" date on this page

Continued use of services after changes indicates acceptance of updated terms.