Accessibility Statement

1. Our Commitment

Zusashi Maintenance is committed to providing a barrier-free environment for our clients, employees, job applicants, and everyone who interacts with us. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and by meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (O. Reg. 191/11).

We believe in integration, independence, dignity, and equal opportunity for all people, and we are dedicated to delivering our commercial cleaning services in a way that respects these principles.

2. Accessible Customer Service

We are committed to providing our goods and services in a way that respects the dignity and independence of people with disabilities. We make every reasonable effort to ensure that people with disabilities can request our services, receive a quote, and communicate with our team through accessible channels — including phone, email, and our website contact forms.

2.1 Assistive Devices

People with disabilities are welcome to use their own personal assistive devices when communicating with us or when our staff are working on their premises.

2.2 Service Animals and Support Persons

We welcome people with disabilities who are accompanied by a service animal or a support person at any site where members of the public have access, except where otherwise excluded by law.

3. Accessible Communication and Formats

We are committed to communicating with people with disabilities in ways that take their disability into account. Upon request, we will provide, or arrange for the provision of, accessible formats and communication supports for the information we control — including this statement, quotes, invoices, and service documentation — in a timely manner and at no additional cost beyond our regular charge.

4. Website Accessibility

We strive to make our website usable for the widest possible audience and to work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, as referenced by the AODA Information and Communications Standard.

Accessibility is an ongoing effort. Some older content or third-party features (such as embedded maps or social media widgets) may not yet fully meet these guidelines. We continue to review and improve our website over time, and we welcome feedback that helps us identify and remove barriers. If you encounter a page or feature you are unable to access, please let us know using the contact details below and we will provide the information you need through an alternative channel.

5. Employment

Zusashi Maintenance is committed to fair and accessible employment practices. We notify job applicants and employees that accommodations are available, upon request, in relation to the materials and processes used in recruitment, assessment, and employment. Where an applicant or employee requests an accommodation, we will consult with them and provide, or arrange for the provision of, suitable accommodation that takes their accessibility needs into account.

6. Training

We provide training to our staff on Ontario's accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training is appropriate to the duties of each employee and is provided on an ongoing basis as our policies and practices are updated. This helps ensure that our team interacts with clients, the public, and one another in a manner that respects the dignity and independence of people with disabilities.

7. Our Approach to Removing Barriers

We take a continuous-improvement approach to accessibility. Our ongoing commitments include:

• Maintaining accessible customer service practices across all client and public interactions
• Providing accessible formats and communication supports on request
• Incorporating accessibility considerations when we update our website and digital content
• Reviewing and accommodating accessibility needs in our recruitment and employment practices
• Reviewing feedback received and acting on it to identify and remove barriers

This statement is reviewed periodically and updated to reflect changes in our practices and in our obligations under the AODA.

8. Feedback Process

We welcome feedback on how we provide accessible service. Feedback helps us identify barriers and respond to concerns. You can provide feedback, request information in an accessible format, or ask about our accessibility practices by:

• Phone: (647) 886-3599
• Email: clientservice@zusashimaintenance.com
• Mail: 7030 Woodbine Ave, Suite 500, Markham, ON L3R 6G2
• Online: Through our contact form

We will acknowledge feedback and respond as soon as reasonably possible. Feedback will be addressed in accordance with our regular complaint-management process, and we will provide a response in a format accessible to the person who provided the feedback, where requested.