Cannabis retail cleaning for Ontario stores — sales floor, the approach to secure storage, back of house and washrooms — worked after hours by screened, consistent crews who never touch product, with a signed log every visit.
Book a walkthroughCannabis retail cleaning is ordinary retail cleaning with two unusual constraints wrapped around it: everything is recorded, and there is product in the room that a cleaner must never touch. Get those two right and the rest is a shop floor, a back room and a washroom.
Most cleaning companies quote a cannabis store as if it were a phone shop. It is not, and the difference is worth understanding before you hand anyone a key.
We clean the premises. We never handle the product. No moving, opening, counting or disposing of cannabis, its packaging, or cannabis waste — that runs through your own controlled process under your Retail Store Authorization. We clean around sealed displays and stock, and if something needs moving, your staff move it.
Secure storage is entered on your terms, supervised, or left out of scope entirely — whichever you choose, written into the contract rather than assumed.
Cannabis retail in Ontario is regulated by the Alcohol and Gaming Commission of Ontario (AGCO) under the Cannabis Licence Act, 2018, and it runs on two separate instruments: a Retail Operator Licence for the operator, and a Retail Store Authorization for the specific store.
Cleaning itself is not licensed by the AGCO. But who holds a key, who is inside the store after close, who can enter secure storage, and what your cameras show are all part of running an authorized store — and they are exactly the things a cleaning contractor touches. That is why the scope conversation matters more here than in a clothing shop.
Display cases and sealed product displays, counters and POS, the queue and ID-check area, entrance matting where the whole street arrives, glass, and floors. High-touch and high-visibility — it is what a customer judges the store on.
Corridors, the door surround and the floor outside. The room itself only if you want it in scope, and only on your access terms.
Staff room, lockers, receiving area, the desk where paperwork happens, and bins — ordinary waste only, never product waste.
Public where you have them, staff where you do not, on a documented schedule. Ontario employers with washrooms are expected to keep cleaning records — see the free Bill 190 washroom log.
A store with obscured or filmed windows still has an entrance that shows every fingerprint, and it is the first thing anyone sees. Kept on the schedule rather than done when someone notices.
Hard-floor maintenance on a cycle rather than mopping over a finish that wore out a year ago. Retail floors under constant footfall are the cheapest thing to keep and the most expensive to rescue.
| Thing | Whose job | Why |
|---|---|---|
| Cannabis product, packaging, samples | Your staff | Controlled under your Retail Store Authorization |
| Cannabis waste and destruction | Your staff and your process | Controlled disposal, not general waste |
| Secure storage room | Your call — supervised, or out of scope | Access is a licence matter, written into the contract |
| Sales floor, glass, counters, floors | Us | Retail cleaning, documented |
| Back of house, staff areas, ordinary waste | Us | Same |
| Washrooms | Us | Documented schedule, Bill 190 record |
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A cannabis store is under continuous recording, which most cleaning companies treat as an awkward detail. It is actually the strongest argument for doing this properly: the same screened people, on the same schedule, briefed on where they may and may not go, produce a much better picture than a different agency face every week.
Cleaning does not solve odour in a cannabis store. Smell comes from product and ventilation, and that belongs to your fit-out, your equipment and your landlord. What cleaning does control is the residue side of it — floors, matting, bins, back-of-house surfaces and the areas around handling — which is where a store that smells stale rather than merely of cannabis is usually losing. We will do that part well and we will not sell you an air freshener as a solution.
Every visit ends with a signed log: areas cleaned, products used with their Health Canada DIN numbers, contact times respected, and who did the work. Standard, not a tier. It also documents by omission what stayed with your team — which, in a store where access is a licence question, is worth having on paper.
The free cannabis retail cleaning log shows the format and downloads with no commitment.
A premises record for the sales floor, back of house and washrooms — area, product, DIN, contact time and sign-off. Not a product or waste record.
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