Commercial Cleaning Company Evaluation Scorecard
Score each company 0–5 on every category. Multiply by the weight for the weighted score, then total each column. Higher = stronger fit for your facility.
1. Weighted Scoring Grid
Scale: 0 = fails / unknown · 1–2 = weak · 3 = acceptable · 4 = strong · 5 = excellent. Enter each company's raw 0–5 score, then multiply by the weight.
| Category (what to verify) | Weight | Co. A | Co. B | Co. C |
|---|---|---|---|---|
| Insurance & risk transfer — WSIB clearance certificate + $2M–$5M commercial liability; willing to name you additional insured | ×3 | |||
| Compliance fit — the right standard for your setting: IPAC (clinics/dental), DineSafe/NFPA 96 (food), Bill 190 washroom logs (any workplace), WHMIS | ×3 | |||
| Scope of work — a clear written scope + frequency grid; no vague "general cleaning" | ×2 | |||
| Quality & accountability — documented inspections, a re-clean/satisfaction guarantee, and a stated response time | ×2 | |||
| Staffing & consistency — same assigned crew, reference and ID verified, supervised, uniformed/ID | ×2 | |||
| Track record — years in business, 2–3 comparable references, verifiable reviews | ×2 | |||
| Contract terms — month-to-month vs lock-in, transparent pricing, notice & escalation clauses | ×1 | |||
| Communication & reporting — named account manager, service logs after each visit | ×1 | |||
| WEIGHTED TOTAL (max 80) |
2. Score Bands — What the Total Means
| Total (of 80) | Read |
|---|---|
| 64–80 | Strong fit. Verify the insurance/WSIB certificates in writing and proceed. |
| 48–63 | Workable, but has gaps. Ask the vendor to close the low-scoring categories before you sign. |
| Below 48 | Weak. The risk or inconsistency likely isn't worth the saving. Keep looking. |
3. Red Flags — Automatic Disqualifiers
Any one of these should take a vendor off the list regardless of a low price:
| Red flag | Present? (Y/N) |
|---|---|
| No WSIB clearance certificate available | |
| No commercial general liability insurance | |
| Cash-only / no written contract | |
| Cannot provide any references | |
| Vague or missing scope of work | |
| No process for handling a missed task or complaint | |
| Price far below every other bid (usually means uninsured or understaffed) |
4. Questions to Score Each Category Fairly
- Insurance: "Can you send a current WSIB clearance certificate and a certificate of insurance before we sign?"
- Compliance: "What standard do you clean our facility type to, and what records do you leave behind?"
- Scope: "Will you put the full task list and frequencies in writing?"
- Accountability: "What happens if a clean is missed or below standard — and who owns putting it right?"
- Staffing: "Will the same crew service our site, and are they reference and ID verified?"
- Track record: "Can I speak to two or three clients with facilities like ours?"
- Terms: "Is this month-to-month, and what's excluded from the monthly price?"
Score Zusashi Maintenance on the same card: WSIB-compliant, $5M insured, reference and ID verified crews, IPAC/DineSafe/Bill 190-aware with written logs, month-to-month (no lock-in), 5.0 on Google, since 2007. The point of a scorecard is that anyone can be measured against it.